Organizations spend a substantial amount of money and resources, for executing new techniques to perk up their operating performance with improved quality inputs while aligning to compliance regulation. Continual optimization and improvement of the quality and compliance processes needs the implementation of a technology or solution platform that is capable of providing a collaborative environment with the right types of tools provided to the end users. Through this collaborative environment, management can set up goals and objectives which are trickled down to specific quality and compliance teams. End users can use these tools to initiate and collaborate on new ideas, share knowledge and information, and allow for the best and feasible quality and compliance improvement ideas to roll up to the management, from where it can be formally implemented and integrated within the existing processes.
Microsoft SharePoint as a collaboration platform for Quality and Compliance management
We can easily identify the gaps in the Quality and Compliance model which is because of a vertical approach rather than a more effective horizontal approach. A horizontal or flat approach can make the process lean and hence makes room for cultivating innovation and improve the Quality of the work because of effective collaboration and adherence to compliance standards.
SharePoint assure a comprehensive quality and compliance Management application for managing and communicating the best practices through Shared knowledge, workflow notification and collaboration with high level of application security.
SharePoint’s familiar user interface and seamless integration with Microsoft Office applications provide a familiar environment for users. SharePoint reduces complexity, lower implementation costs as well is accountable for lowering the ownership cost in of and far lower costs of ownership than alternative quality and compliance management systems built on proprietary, legacy platforms.
SharePoint provides the important collaboration features like advanced document and picture management, surveys, wikis and discussion boards. SharePoint provides a very simple but comprehensive framework to manage Compliance and quality management processes effectively and contextually.
Organizations need a process that enable continuous improvement in Quality and Compliance processes and be capable of providing a collaborative environment with the right types of tools provided to the end users.
SharePoint is an ideal platform for Quality and Compliance management by providing a very simple but comprehensive framework to manage the processes very effectively and contextually. It makes collaboration effective by introducing simple horizontal approach instead of the conventional vertical approach.
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ISSUES: It’s the most common phenomenon each and every one of us encounters; the only differentiator is the degree of intensity, ranging from low, medium to high.
Issues not only exist at individual level but they exist at organizational levels too. Issues are events that occur outside the control of an organization, they can affect organizations at any functional point including strategic directions, core business or operations having severe or nominal after effects. A strategic issue affects the organization’s mandates, missions and values, service level, clients, stakeholders and proponents, financing, management or organizational design, whereas operational issue are responsible for in efficient performance.
Various types of issues hovering on organizations are:
v Board Issue: Board conflicts, Managing the modus operand, Board meeting attendance
v Strategic planning: Conflicts on thoughts or opinions, decision making conflicts, Conflicts regarding roles & responsibility
v Business Planning: Complains from employees on product & services, Shortage of resources, Blur view on goals & outcomes from the product and services
v Financial Management: Issue related to payment, issues concerning financial audits, investors issue, ambiguous financial goals
v Teamwork: Conflicts of thoughts among team members, perplexity in decision making, performance issues
v Employee development : Compliance, performance issues, complains and conflicts
Resolving issue is mandate for an organization to function in an effective manner for desired results.
“Issue management is a management process whose goal is to help preserve markets, reduce risk, create opportunities and manage reputation as an organizational asset for the benefit of both an organization and its primary shareholders”
The steps involved in issue management for issue resolutions are:
Issue categorization: The 1st step is to categorize the issue either as foreign or internal issue so that appropriate measures can be taken to counter them.
Setting priority: Setting the priority for resolving issue depending on their seriousness is a critical function. The issues are mainly categorized as high, medium & low priority issues. Depending on the criticality the counter action is set and followed up.
The above chart simply explains the flow of issues and the process of resolution in 3 simple steps:
ü Intelligent input: Explains the different source of issues related to the organization
ü Synthesis & analysis: Their function is to breakdown the varied issues based on priority and recommend action on the issues while providing the feedback to the staff or issue sources.
ü Action & responses: In this stage after the final classification of the issue the action is taken and hence the entire process is concluded.
Conclusion:
You need an Issue Management Platform to be able to effectively hold people responsible for issues and track issues to resolution. The following can be termed as the desired characteristics of a perfect issue management system:
ü Easy to Use
ü Quickly create, break up & track issue
ü Discuss and comment on issue tracking your participation
ü Issue database to learn from previous cases
ü Share Issue information with peers & experts
These characteristics within your issue management system can yield the desired results for a conflict free organization with improved results.